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access to the implementation of world-class Advanced Project Management principles, tools and techniques for managing projects.

Delegates were exposed to a range of advanced topics which further developed their knowledge and skills in Project Management and related organisational issues.

The programme was attended by twenty eight (28) participants, of which twenty seven (27) were from eight (8) member network DFIs and one (1) from a non-member DFI in the region and six (6) countries across the SADC region were represented and those countries were Botswana, Lesotho, Namibia, Swaziland, Zambia and Zimbabwe.
 

8th CEO's Forum

5th June 2014, Mahe, Seychelles

The SADC Development Finance Resource Centre with the financial assistance from ProsPECT, a partnership of the SADC Secretariat and the German Development Agency (GIZ), commissioned the study on Scan of SADC Development Finance Institutions and Environment.

The forum was to disseminate the results findings and recommendations of the scan of the SADC Development Finance Institutions and Environment which was commissioned by the DFRC in October 2013, and involved a comprehensive survey of the institutions, stakeholders and the general policy framework.

The Forum deliberated on policy and strategic issues arising from the Scan. In particular the issues of state ownership of the DFIs, the development and their execution of mandates, and relation to sustainability of the DFIs were discussed.
The forum also looked at the nature of regulation of the DFIs, and the possibility of reform and its impact on operations of DFIs.
 

 

Customer Relation Skills and Management

14th - 16th May 2014, Ezulwini, Swaziland

Commercial financial institutions are now entering traditional development finance markets as competitors that can be expected to approach their clients in a more customer-focused manner hence the need for customer relations programme to the development finance institutions.

The objective of the programme was to upgrade the skills of frontline officers and managers in dealing with clients, and building a strong and mutually beneficial relationship with clients of their organisations. In addition to training them in customer interaction skills, part of the purpose of this program was to build awareness of the importance of handling their clients in a sensitive manner.

Thirty (30) participants attended the programme from 8 member network DFIs in the region and 4 countries across the SADC region were represented and those countries were Botswana, Lesotho, Swaziland and Zambia.

 

The following capacity building programmes were undertaken in the financial year 2013/14 by the Development Finance Resource Centre

 

Post Investment Monitoring and Managing Problems Loans

26th - 28th March 2014, Maun, Botswana

The incidence of high credit failures and growing non-performing loans are amongst current challenges of most financial institutions and has accounted for the failure of many. Most often, problem loans have their